Privacy Policy

Netcorp operates FSM Platform, a web application for scheduling and managing field service work, and Netcorp Field, the companion mobile app used by technicians and contractors. This policy explains what personal information those products collect, why, and what you can do about it.

FSM Platform is provided to businesses. In most cases your employer or the business that engaged you is the account holder and decides what work data is entered. Netcorp processes that data to provide the service to them.

Account details. Your name, email address, phone number, role and the business you belong to, entered when your account is created.

Work data. Jobs, clients, sites, schedules, forms, notes and attachments created in the course of the work managed through the platform. This may include the names and contact details of client site contacts.

Location. With your permission, Netcorp Field reads your device location while the app is in use, to show your position relative to job sites, to plan routes and to record where a job was started or completed. Location is not collected in the background.

Camera and photos. With your permission, Netcorp Field uses the camera and photo library so you can attach photos and documents to forms and jobs. Only the files you choose are uploaded.

Push notifications. If you allow notifications, we store a device token so we can send job assignments and reminders to your device.

Technical data. Sign-in events, device type, app version and error logs, used to keep the service secure and working.

• To schedule, dispatch and track field work for the business that holds the account.
• To sign you in, keep your session secure and, where the business has enabled it, verify a one-time code.
• To send you notifications about your assigned work.
• To produce reports and records the business needs, such as completed forms and time logs.
• To diagnose faults and improve the service.

We do not sell personal information and we do not use it for advertising.

Your data is visible to authorised users of the same business account, according to their role. We use a small number of service providers to run the platform: cloud hosting and database services, an authentication service, and a push notification service. Each processes data only on our instructions. Data is stored in the Asia-Pacific region.

We may disclose information where the law requires it.

Work data is retained for as long as the business account is active and for a period afterwards to meet record-keeping obligations. Account details are deleted or anonymised when your account is deleted, except where a record must be kept by law.

Data is encrypted in transit and at rest. Access is controlled by role, and every business's data is isolated from every other's. No system is perfectly secure, so please keep your password private and tell us straight away if you suspect misuse.

• You can turn location, camera and notification permissions off at any time in your device settings. Some features will not work without them.
• You can ask us for a copy of the personal information we hold about you, or ask us to correct it.
• You can ask us to delete your account at any time. See Delete account. Requests are completed within 30 days.

If your account was created by your employer, some requests may need to go through them, and we will tell you if that is the case.

FSM Platform and Netcorp Field are work tools for adults and are not directed at children under 16.

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be announced in the app.

Questions or requests about privacy can be sent to support@netcorp.com.au.